Privacy Policy

Zhang Zhang Shipping Policy

Zhang Zhang (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the EU General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Uitvoeringswet AVG).

1. Data Controller

Zhang Zhang

Email: zhangzhangofficial@hotmail.com

We are responsible for the processing of your personal data and can be contacted regarding your privacy rights.

2. Personal Data We Collect

When you use our website or purchase products, we may collect:

a. Account & Order Information

Name, address, phone number, email address
Payment information (processed securely by third-party providers)
Order history, shopping cart contents, preferences

b. Technical Information

IP address, browser type, device information
Cookies and analytics for website performance and marketing

c. Marketing Information

Newsletter subscriptions, preferences, and consent for promotions

3. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfill orders, including delivery and payment.
To provide customer support and respond to inquiries.
To send marketing communications (only with your consent).
To improve website functionality, analyze traffic, and prevent fraud.
To comply with legal obligations, including taxation and accounting.

4. Legal Basis for Processing

We process your data based on:

Contractual necessity – to fulfill orders and services you request.
Legal obligation – to comply with Dutch and EU law.
Consent – for marketing communications and cookies.
Legitimate interest – to improve our services, prevent fraud, and ensure website security.

5. Sharing Your Data

We do not sell your personal information. We may share your data with:

Delivery services – to ship your orders.
Payment providers – to process transactions securely.
IT and hosting providers – for website operation and analytics.

We ensure that all third parties protect your data according to GDPR standards.

6. Cookies and Tracking

Our website uses cookies for:

Essential cookies – required for website functionality.
Analytics cookies – to understand website usage and improve our services.
Marketing cookies – to personalize offers and promotions.

You may accept or decline non-essential cookies via our cookie banner. You can also adjust your browser settings to block cookies.

7. Data Retention

Order data: 7 years (required by Dutch tax law).
Marketing preferences: until you withdraw consent.
Technical logs: 1–2 years for security and analytics purposes.

We will securely delete or anonymize personal data once it is no longer needed.

8. Your Rights

As a user, you have the following rights under GDPR:

Right of access – to see what personal data we hold about you.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your personal data (where legally possible).
Right to restriction – to limit the processing of your data.
Right to data portability – to receive your data in a structured format.
Right to withdraw consent – for marketing communications at any time.
Right to lodge a complaint – with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

To exercise your rights, contact us at info@zhangzhang.com.

9. Data Security

We implement technical and organizational measures to protect your data, including:

SSL encryption for payment processing.
Regular security monitoring of our website and databases.
Limited access to personal data by authorized personnel only.

10. International Transfers

If your data is processed outside the EU/EEA, we ensure adequate protection through:

Standard contractual clauses approved by the EU
GDPR-compliant agreements with third-party providers

11. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal data from minors without parental consent.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. The latest version is always available on our website. Continued use of our website constitutes acceptance of any updates.